By: Flyhigh Manila Staff / Photos from Archie Osio
'Buong Pusong Alaga' or 'whole hearted care' is Philippine Airline's service culture to all its passengers. The core training of every PAL cabin crew revolves around this culture which eventually are imbibed in them and into their character. This BPA, short for Buong Pusong Alaga culture, does not stop within the cabin of PAL's aircraft and airport, it has gone beyond, especially in times of hardship and challenges.
During the past few months, the world has been facing a tough battle versus the dreaded Coronavirus Disease (CoviD-19), and the Philippines has also been greatly affected. Due to the rising number of CoviD-19 cases in the country, the Philippine government had to put the Luzon region into an Enhanced Community Quarantine, or effectively, a lockdown, in order to stop the spread of the virus which is highly contagious. Other provinces also followed. This ECQ had forced our airlines to suspend passenger operations for almost a month due to travel bans and the plummet of air travel demand.
Flight attendants were then grounded in their respective homes but this did not stop a number of them to continue their 'service for others', just the same way they were trained to face any situation to ensure the safety and comfort of their passengers.
Just lately, a group of PAL cabin crew, spearheaded by flight steward Archie Nino Osio, went out to the frontliners out there to nourish them with 'crewmeals'. The name, "Lets Give Our Crew Meals to the Frontliners".
So why the name "Lets Give Our Crew Meal to the Frontliners"? Basically, a "crew meal" is basically the allocated food or meal of the flight crew on board. Depending on the duration of the flight and number of crew on board, the aircraft carriers a certain number of crew meals during every flight. Sometimes, PAL cabin crew shares their crew meal with passengers. In times of sudden flight diversions like when a Xiamen Air aircraft skidded off the NAIA runway causing a closure which forced some PAL aircraft to divert to other airports, PAL crew gave all their crew meals to feed the hungry passengers. "Let's give our crew meals to the passengers" was what they said during that time. Now, they are saying it again, but this time, these 'crew meals' will be handed over to our frontliners out there helping out to fight the CoviD-19.
Archie shares, "we cabin crew used to share our CREW MEALS sa ibang tao, lalo na pag hindi namin nakakain sa flight, and now, kahit no flight, tinutuloy pa din namin ang pagbibigay nito."
PAL flight steward Archie Nino Osio had been with the airline since 2006, starting as a ground crew and customer service assistant assigned to the Mabuhay Domestic Lounge. He then started training as a cabin crew in 2007 and began flying in 2008. With more than a decade of experience as a PAL cabin crew, this Theater Major from UP Diliman has imbibed the trait of being selfless, which is a common trait among cabin crew.
Archie came up with the idea of helping our frontliners like the medical staff, doctors, security guards, the police, etc., when he realized that there are a lot of things going on in the world. "Inisip ko kung pano nalang ako makakatulong," he said.
Archie though of cooking meals which will be distributed to the frontliners. "Then nag post ako sa Group ng PAL asking for financial support.. Ill be doing meals then ibibigay sa mga frontliners, kung baga they will donate money then ako ang kikilos," Archie shared. Good thing his family is in the catering business, Osio's Catering.
The meals include lunch, dinner, and snacks, all well packed and labeled.
The label shows a caricature of a PAL flight attendant and steward rendered by Renee Colleen, a flight attendant of the airline. This caricature represents the PAL cabin crew united in helping the frontliners. Then the meals are decided by Archie with the help of his family members. Due to the massive support from the PAL Cabin Crew and Inflight Services division who all contributed to this noble project, Archie was able to raise enough to push through with "Crew Meal for the Frontliners". He shared, "Madaming mga crew na nag contribute, juniors and seniors... nakakatuwa kasi nabibigay pa din namin ang share namin na crewmeal kahit wala kaming mga lipad."
"The PAL Marian Group has given great support para mas madami kaming makuhang funds at madaming matulungan. PAL management is very happy and they have extended full support for this project,."
The kitchen of Osio's Catering went into full operations, producing packed meals one after another.
"I'll be doing this 'CREW MEAL' project in a creative way. Para hindi lang sila mabusog pero para mamotivate sa ginagawa nilang pagtulong sa kapwa nila."
Meals were first distributed on March 30 to the PAL Inflight Center frontliners which include the security guards, checkpoint officers, and personnel who were on duty that time. Then on April 1, a total of 600 meals were distributed which include 250 to the RITM, 20 to the Gavino Lopez Lying-In, 250 to the Ospital ng Muntinlupa, 40 to the Alabang Medical Clinic, and 40 to the SLEX checkpoints.
The next distribution is set on April 6 which will be for 1,000 frontliners.
Archie shares that the "Crew Meal for the Frontliners" is a joint project of the PAL cabin crew with the full support of their management and executives. "This would not have been possible of not of my colleagues in PAL."
For the PAL cabin crew, 'Buong Pusong Alaga' does not only exist within the aircraft cabin of a Boeing 777 or an Airbus A350, or so, but it goes beyond. It is not exclusive to PAL passengers, but it is shared with humanity.
A project of such impact truly shows what the heart of a Filipino is; united, caring, hospitable, and moreso, giving. Our frontliners like our doctors, nurses, medical staff, soldiers, policemen, security guards, are out there battling the enemy which is CoviD-19. Just like soldiers at war, they still need a support team like medics, supply officers, back-ups, intelligence, and more. These PAL cabin crew provided the support our 'soldiers' or frontliners need, and with this together with the efforts of all others moving in as support groups, there is no doubt that we will win this battle.
To all who want to support the "Crew Meal for the Frontliners" project, below are the details where you could send your donations.