By: Mond Ortiz
There are two types of airline passengers, the nice ones and the not-so-nice ones. Flight attendants are pretty much aware of this as they are trained to handle different types of passenger personalities. Every passenger may have a different story, and this include going through tough times. Nevertheless, it is no excuse for us to maltreat those people serving us like flight attendants.
Today, I read a Facebook post from a flight attendant, sharing her misgivings about this passenger on her flight. Based on her status, the passenger told the flight attendant, "Kuhanin mo nga yun bag ko! Kuhanin mo!. It's your job!"
The flight attendant instructed her passenger to store her luggage on the overhead bin for safety reasons and as airline standard operating procedure but passenger even threw her bag on the floor and said, "Edi ikaw maglagay! Mag-review ka! Kayo dapat tagalagay ng mga bag! Sa ibang airlines kayo gumagawa maglagay ng bags! Yung tagalagay ng bags na nga lang trabaho nila! Ano nalang gagawin nila sa eroplano?!"
So here is my message to the passenger:
Really ma'am? Flight attendants train hard for 70+ days just to lift your luggage unto the overhead bins? Airlines spend millions in dollars of training equipment, uniform, salaries of instructors, and more just to stow passenger luggage on the overhead bins? So based on what you said, if there would be an emergency, flight attendants can just leave you alone in a burning aircraft as they can easily jump-off through the exits. Well, you have it all wrong ma'am.
Ma'am, let me tell you something. First, share to us where in the Cabin Crew Operations Manual does it say that it is the duty of flight attendants to lift your luggage unto the overhead bin. Have you actually read a whole CCOM for you to tell your flight attendant to go and review? I am sure you haven't because if you knew what you were talking about, you would know that it is NEVER a flight attendant's duty to lift your luggage unto the overhead compartment. Instead, they LEND ASSISTANCE to PWDs, incapacitated people, pregnant women, elderlies, and height challenged passengers. Yes that is what's written and that is what majority of the WORLD'S AIRLINES follow!
Second, you told the flight attendant that in OTHER AIRLINES, flight attendants lift your luggage. Well honestly ma'am, your first statement automatically discredits your other statements but to prove that other airlines obligate flight attendants to lift luggage is fake news. please do read this to see proof that you are all wrong.
Ma'am, in as much as airlines want to render you the best service and flight experience, there are still limitations to the job of flight attendants. Airlines also watch over the health of their crew as flight attendants deal with lives, and not with luggage. It has been proven time immemorial that repetive lifting of luggage into the overhead compartments have health hazards to the back and shoulder area of the crew, and this is why airlines do not obligate their flight attendants to lift each and every luggage. Have you tried lifting 7kilos of luggage 50 times straight, 200 times in one whole day, and 1,200 times in a week? Yes, that has an effect on our bodies, particularly our backs. No matter what industry it is, there will always be limitations to service and for flight attendants, it is the lifting of luggage.
Thirdly, you may be going through tough times, ma'am, but this does not give us any privilege or permission to look down and maltreat people who are at service to you! Flight attendants are merely following instructions from their airlines because each and every rule, policy, and standard have important reasons to the safety of all passengers and crew on board. Please ma'am, paying for a plane ticket does not give you that entitlement. It merely gives you a privilege to fly from point A to point B safely and comfortably, but you are still subject to certain rules and procedures to ensure this. If a flight attendant tells you to stow your luggage unto the overhead bin because that is standard procedure, then please do it. If you told the flight attendant to go review her manual, then maybe you should also go review your Conditions of Carriage which basically talks about you obeying the flight attendant's instructions.
Ma'am, I am the owner of Flyhigh Manila and Air Traveller PH, but when I travel, I obey each and every rule of the airline and airport. I submit myself to airport security checks, I present my boarding pass to the flight attendants despite me knowing already where to go, I stow my own luggage unto the overhead bins and I never said anything like "Paki akyat ito, Flyhigh Manila ako", NEVER! When I am seated in an exit row, I promptly listen to the flight attendant give me instructions despite me being around cabin crew members everyday. I make sure I follow the fasten seatbelt sign and all other instructions because I know all these are done for safety purposes.
Ma'am, enough of being a "mamaru" or "mamarunong". Let us just learn to be nice to one another, and before we talk and be a "know-it", let us learn to research properly first.
Your flight attendants are trained to primarily ENSURE YOUR SAFETY. The comfort and service experience they render is secondary. In the airline industry, safety is paramount for the equipment, the passengers, and the crew. Lifting your luggage has never been part of their job.
Learn to respect people who are at service to you. The way you treat others basically shows who you are!