During the 1950s to 1970s, flying was only for the rich and famous. It was a luxury and only the chosen few with huge pockets were able to enjoy. Today, the advent of low-cost carriers had made flying possible for everyone. From the rich to the not so rich, from the educated to the uneducated, almost everyone can fly nowadays. This means, flight attendants will have to deal with different personalities everyday.
Nowadays, passenger comes from all classes. You have those who understand everything and you have those kind of passengers who feel that buying a plane ticket includes buying the flight attendant.
On the other hand, cabin crew members are highly trained safety professionals. Providing passenger utmost comfort is secondary, hence, safety should never be sacrificed in exchange of comfort. Sad to say, the infamous slogan "customer is always right" and "customer is king" has taken over our passenger's mind that they forget that these cabin crew members know more when it comes to aircraft safety and standards. There are even instances when passengers ask for food during landing procedures with an accompanying "I want it now".
Social media has also opened the doors to passengers to get whatever they want, even if they are not allowed. They threaten the flight attendant that they will expose him or her on social media if they do not get what they want.
Being a cabin crew is not just passing the exams and being able to carry out safety and standard procedures. People skills are needed and to be able to succeed in this field, one has to have a high Emotional Quotient (EQ).
Emotional Quotient is the level of someone's emotional intelligence. Emotional Intelligence is defined as the ability to identify and manage your own emotions and the emotion of others. According to Psychology Today, this include three skills:
When it comes to safety standards especially for air travel, there is no such thing as "the customer is always right." If the passenger wants to stand up during landing sequence, is he right? A flight attendant with a high EQ will be able to address these types of passengers in a professional but very respectful manner. The cabin crew have to educate passengers with regards to safety and do exercise a certain authority on board that they can even get you arrested especially you become a safety or security concern.
So if you want to be a successful cabin crew regardless if it will be at a low cost airline or five-star carrier, make sure to have a high emotional quotient as this also contributes to the safety of passengers and to your decision making on board, especially during an emergency situation.