By: Flyhigh Manila Staff
Airlines invest a huge amount of money on their flight attendants for various reasons but most of it go to flight attendant training. You might be wondering "why do airlines invest a lot if flight attendants most of the time serve food and beverage on board?" Absolutely wrong! More than service, a flight attendant's primary duty is to ensure passenger safety and security on board, and their training revolves heavily around safety.
Airlines invest a lot on training facilities and equipment. These include door trainers, ditching equipment like a pool, mock-up cabins, firefighting simulators, 3D trainers, and more. All these equipment provide an almost "real emergency situation" scenarios where flight attendants fully train to respond to any emergency situation which can happen during a flight. In safety, the slightest mistake or miscalculation can be fatal, hence, airlines provide a fully detailed training to their cabin crew.
Another huge expense are trainers. Airlines invest a huge money on the quality of training the cabin crew trainers provide in order to ensure that flight attendants are fully equipped and knowledgeable about their tasks, duties, and roles, especially when it comes to safety.
While passenger service is not the number one priority, airlines invest a lot also on service training such as mock-up cabins.
Aside from these, flight attendants are basically the airline's primary frontliners to the passengers as flight attendants are the ones who spend the most time with them. As such, branding and image is very important. Airlines invest a lot in flight attendant's uniform, grooming, and personal well being.
All these show you why airline standards are really high for flight attendants. A lot are invested and a lot are expected from each. If serving food and beverage were the only reasons why flight attendants are around, then airlines would not have invested much and it would be practically easier to get in.
And oh, flight attendants do not train only once, they train every year!