When Flight Attendants Get 'Schooled' by People Who Have Minimal Knowledge about the Airline and Aviation Industry
Have you ever been 'lectured' about driving by someone who does not know how to drive? Or maybe having a basketball coach who never even plays basketball? Or maybe being 'schooled' by someone about sales who never even closed a single sale by his own in his entire life? Well flight attendants experience similar incidents a lot of times, when people who have minimal knowledge or even never worked as a flight attendant or in the commercial aviation industry, sort of 'lectures' the cabin crew about their duties and responsibilities.
To us, it is like a chef being lectured by someone who never even cooks!
We have heard plenty of stories from flight attendants about how they get 'schooled' by some people about their jobs and these people even never experienced cabin crew training. Most common statements made by what we call "experts" who base their personal 'facts' on what they see are:
What should flight attendants do when they encounter such people? First is not to get intimidated. Second is to have presence of mind. Third is to apply what they were trained to do by the airline on handling such people or passengers. Airlines provide their flight attendants intensive training on handling different passenger situations and encounters. When flight attendants encounter such people, best thing for them to do is to keep emotions at check and then apply what was taught to them during their cabin crew training by the airline.
Our message to these "experts"? There is no harm in doing research about a cabin crew's job before talking. As they say, "maraming namamatay sa maling akala". Let us also avoid prejudicing a flight attendant's job.
Avoid telling a Chef how to make tasty dish if you yourself does not know how to cook.
Below is a video on the life of a Cathay Pacific flight attendant. Hope this will somehow shed knowledge about the job of a cabin crew.