The time of the "new normal" has already begun for airlines. While Philippine Airlines continues to carry out repatriation and sweeper flights, they too are readying themselves for the re-opening of regular commercial flights once all travel restrictions have been lifted. As such, flight attendants are currently undergoing a process which will ready them for the "new normal" in terms of inflight services.
While PAL describes it as a "more simplified" inflight service, we feel that its more of adjustments on certain inflight procedures and standards flight attendants carry out. The goal of the airline is to simply establish new procedures that ensures the health of the crew and passenger during this time of pandemic and while a vaccine is not yet available as of this writing. Definitely, the high service level of the PAL cabin crew will not be sacrificed but there has to be some new changes as we now enter the age of "new normal".
PAL will not just give their cabin crew written instructions and then bahala na sila. No. All these are a careful study being done by the airline to ensure that the airline's planned goals are met without of course, sacrificing the quality of the service. This includes food/beverage services, attending to passenger needs, communicating with passengers, and responding to other situations that may happen on board.
There are a lot of factors to be considered in determining the best procedures such as quality is not being sacrificed, the "safe distance" between the crew and passenger, less contact, body language, speed of service per passenger, and carrying medical emergency procedures on board to name a few. There are just a lot of factors to be looked into.
While we cannot give you a detailed picture of how PAL flight attendants undergo training, allow us to just paint you a more vague one. A lot of simulation processes on board the aircraft and study are involved in determining new procedures and best practices. This includes multiple simulation of different situations in order to fully prepare PAL flight attendants for the "new normal" in inflight service. Everything is then studied to detail as to which works best or not.
Trust us, PAL flight attendant training is really something to be taken seriously. Their trainers are very good and highly professional individuals.
Just like emergency procedure drills where flight attendants simulate different situations from mild to extreme, the airline's flight attendants are currently simulating the best simplified process flow for inflight service. Once regular flight operations re-opens, the PAL cabin crew will then apply this new "culture of service inflight" without sacrificing their quality of service. Just to note, a simplified process does not necessitate to poorer quality. PAL flight attendants will carry out these simplified process and procedures at the highest quality. The Buong Pusong Alaga will definitely still be present, but of course, with some changes to conform with the "new normal".
PAL flight attendants are known to be one of the best in the world. In 2019, PAL cabin crew ranked top 11 for World's Best Cabin Crew at the Skytrax World Airline Awards. The "World's Best Cabin Crew" is said to be the 2nd most prestigious award by Skytrax followed by "World's Most Improved Airline" which PAL won in 2019.