Airlines have been holding cabin crew recruitment events like assessment days and open days. This draws a lot of aspiring cabin crew to really fall in line with hopes of becoming a flight attendant in a few months time, and we are talking about thousands of aspirants. That being said, here are some tips and advice how you could ace your cabin crew assessment day.
Mateusz Maszczynski of Paddeyourownkanoo.com gives us these tips and advice how to ace your cabin crew assessment day. According to him, these tips work for major Middle East carriers like Emirates, Qatar Airways, and Etihad.
1. Why do Airlines Have Assessment Days?
First of all, it’s important to understand why airlines use Assessment Day’s in their cabin crew recruitment process.
Recruiters love Assessment Day’s – And not only because they can quickly filter a large group of candidates. So many applicants come across as being of a similar quality on paper. But the exercises that recruiters use, allow them to see the person behind the CV.
When an airline recruits new Cabin Crew, they’ll receive thousands of applications. Only a small percentage make it through to the Assessment Day. At this stage, even more, unsuitable candidates will be eliminated through exercises that assess a candidate’s ability, psychology, values and motives.
2. What Exercises and Tasks Can You Expect?
Remember, there’s no one way of running a Cabin Crew Assessment Day. Airlines do alter them from time to time and different recruiters prefer different methods.
However, there are six elements that feature in any Assessment Day. An airline might use all six elements or just 3-4. The contents of each element will be different but the general concept always stays the same:
3. It’s Okay to be Nervous
You wouldn’t be human if you weren’t nervous. You applied to become Cabin Crew because you really want the job – So the Assessment Day is going to be a big deal for you.
Being nervous can be really good. It will focus your mind, drive your determination to succeed and keep your attention high throughout what can be a long day. But nerves can get out of control and ruin your chances in the Assessment Day.
It’s important to use your nerves as an asset and not as a weight around your neck that will drag you down. Be prepared for the day, look the part and have confidence in your answers for the Final Interview. Have confidence that you have done everything you possibly can.
4. If You Only Do One Thing – Have Fun!
There are lots of Assessment Day tips in this article – but if you read only one tip, make it this one – Have fun at your Assessment Day. Too many times have I seen candidates with sullen, bored expressions, sulking in a corner and not talking to anyone.
You want to be Cabin Crew and this amazing airline has invited YOU to an Assessment Day! Do you know how many people want this opportunity? Enjoy the experience. Yes, you might not get the job but you’ve got to be in it to win it. You’re going to meet loads of amazing people so start talking and let your personality shine.
Airline recruiters are looking for upbeat, positive Cabin Crew who can easily adapt to new environments and get on well with a different team on every flight. You’ll not only be serving passengers of many different cultures but also working with a multi-cultural team.
5. Make Friends with Other Candidates
This happens so often – a candidate walks into an Assessment Day is being held and works the room in a cold and fake way. They’ve probably read that to succeed in an Assessment Day you need to speak to lots of other candidates. But they’re not making a personal or genuine connection with anyone.
You don’t need to speak to every single person in the room. Politely ask to join a group and encourage others to take part as well. Try to have conversations on ‘safe’ subjects – avoid politics, money and anything that could be considered rude or offensive.
Be warm, welcoming, genuine and caring. Show interest in other candidates and invite others to speak. Take the time to listen to other candidates and acknowledge them. Be polite and show the most impeccable manners.
6. Smile Like You Mean it
Have fun! A genuine, heartfelt smile is so much more compelling to recruiters than a fake smile. You don’t need to be smiling from ear to ear the whole day. Change your expression in response to the circumstances. But where appropriate have fun, stay positive and the smile will follow.
Recruiters are looking for Cabin Crew with personality and the ability to respond appropriately to different situations. A smile isn’t always the best response. Keep a check of your facial expressions and consider how others might read your reactions to the events of the day.
7. Dress to Impress
When I say ‘dress to impress’, what I mean is ‘dress to impress an airline recruiter’. It doesn’t matter whether you are a girl or boy. The general rules are pretty much the same.
The brand image of an airline is vitally important. Cabin Crew are a key part of that brand image and the vast majority of airlines choose conservative uniforms for their flight attendants.
Try to emulate the look of Cabin Crew for the airline you want to work for. That doesn’t necessarily mean ‘copying’ the look down to the last detail – this isn’t fancy dress.
Look at social media posts of Cabin Crew from your chosen airline. How do they wear their hair? What does the uniform look like – is it a short dress, long skirt, trousers, neck scarf, etc? How do female crew wear their makeup? What shoes do they wear?
You don’t need to copy the airlines uniform colour palette. This is a recruitment event and hiring managers prefer colours appropriate for a business environment. Think dark blue, black, grey or dark brown depending on your skin tone and personal preference.
Don’t worry – this isn’t a beauty contest. The best-dressed candidates aren’t guaranteed a job. There is no need to spend a fortune to achieve the desired look.
Middle East Airlines – Dress code for Emirates, Qatar Airways, Etihad, flydubai, Air Arabia, etc.
8. Pay Attention
How long have you waited for this opportunity? It’s a big day for you with lots of information to take in. But it’s also a big day for the airline recruiters. They’ve spent a lot of time, effort and money to organise the Assessment Day. This is your opportunity to prove you have the skills, aptitude and personality to become a flight attendant with their airline.
You need to focus and prove to the recruiter that you’re not only paying attention but also taking the day seriously and are able to listen to instructions. I once tuned out for a moment and in that time the recruiter had shared some vital information for the next exercise – it was not a good experience.
Here are a few tips to stay focused during the Cabin Crew Assessment Day:
9. Perfect Your Body Language
Body language accounts for more than 50% of our communication. It’s great to smile the whole day but if you’re constantly crossing your arms and slouching you’re wrecking your chances.
You’ve probably heard already that recruiters will be judging you the entire day. And how they do that is by observing your body language and posture. These non-verbal cues can give away a lot about your personality.
Recruiters are looking for candidates who are open, honest and confident:
10. Know Your Airline
A Cabin Crew Assessment Day is a great opportunity to find out more about your chosen airline. The recruiter will give you loads of information about the pay and conditions, what your roster will look like and other inside knowledge.
But the recruiters will also expect you to have done your homework. Why do you want to work for their airline? What makes it different? What makes it special? How do you fit in? What will you bring that makes you such a good match?
Get to know the airline as much as possible. Facts and figures are a good start and you may well be tested on what you know. But also have a think about what sets the airline apart from its competitors.
11. Plan Your Escape
Many candidates think that recruiters hold all the power in an Assessment Day. But that’s not entirely true. This is your opportunity to get a sense of the airline, the way it does business and the way it treats its (prospective) employees.
Unfortunately, the majority of people who take part in the Cabin Crew Assessment Day aren’t going to make it to Final Interview. It’s a heartbreaking moment and its best to prepare for this possible disappointment beforehand.
The recruiters have already seen something special in you – they’ve shortlisted you to attend an Assessment Day. Today wasn’t your day but trust me on this – one day it will be. If you don’t succeed on this occasion consider what your next steps will be.
The very best of luck!
(Source of Italicized: https://www.paddleyourownkanoo.com/2017/03/16/an-introduction-to-the-cabin-crew-assessment-day-2017-tips-and-advice/)