Written by Mond Ortiz
When you start your cabin crew training after getting through the airlines's recruitment process, the very first rule they will tell you is to greet everyone and everything that moves, even dogs and cats! Regardless of who greets first or if they will not greet you back, you have to greet everyone! You even have to greet people that you don't know, regardless of anything. More than everything else, you have to greet everyone with a SMILE!
Whenever I am at the PAL Learning Center for a graduation or a meeting with their inflight department, everyone I see there greets me, particularly the flight attendant trainees. Everyone! They smile and greet me, of course, I greet them back. I got so used to this that whenever I am at that building, I too greet everyone, the trainers, the trainees, the security guards, the maintenance personnel, the OJTs, basically everyone!
So time to go back to the subject as to why greeting and smiling at everyone is the first step of becoming a flight attendant.
Well first for the obvious reason that when you start flying, you will have to greet each and every passenger with a smile, regardless if they will greet you back or not. Second, flying can be jittery for some passengers. Smiling and greeting them sets the mood for a happy and relaxing flight. Third, every passenger has a different story. Some may be ultra nice, some may be a headache, some may be flying for a vacation, and some may be flying too but for a sad occasion. Smiling appeases everyone, it makes the passengers feel that they are taken cared of during the flight. It makes passengers feel that they are in good hands.
As flight attendants, your smile is not just a bonus, it is part of your uniform. During the recruitment process, your recruiters will check your smile. It has to look warm and genuine.
So as early as now, learn to greet everyone with a smile. Trust me, a smile is infectious. Relationships and 'forevers' all started with a smile. It brings happiness around. It makes you feel good too from deep within. Greet everyone you see for as long as you make eye contact with them. Even if the person you greeted snobs you or doesn't greet you back, that's okay. It's like telling the other person "God bless you". You are simply wishing the other person a great and happy day! Even if they think you are crazy greeting people you don't know, let them. In your heart, you are just spreading happiness. Do not also wait for the other to greet you first, be the first to greet them. When the barista in the coffee shop greets and welcomes you, greet them back and acknowledge them. When the security guard of the mall greets you good morning, greet them back. It is very important to know how to greet all with a smile in the service industry.
Learn to always smile regardless of the situation. Wish everyone a happy day! This is the first step to becoming a flight attendant
Good luck future cabin crew!