The time of the "new normal" has already begun for airlines. While Philippine Airlines continues to carry out repatriation and sweeper flights, they too are readying themselves for the re-opening of regular commercial flights once all travel restrictions have been lifted. As such, flight attendants are currently undergoing a process which will ready them for the "new normal" in terms of inflight services.
By: Flyhigh Manila Staff
People working in the service industry are the most exposed to other people, and flight attendants are one of them. Working in an environment like an aircraft cabin facing hundreds of passengers everyday, flight attendants have taken extreme precautionary measures to ensure that they are not infected by the Coronavirus nor becoming carriers of the COVID-19.
By: Mond Ortiz
When you hear a little girl, a sales lady, a waiter, a water boy, a plus sized person, a dark-skin toned person, and someone working hard tell you that he or she wants to be a flight attendant, never ever look down or make fun of that person. You might end up eating your words. These are the people who will work hard to earn their wings. These are the people who will change to meet airline standards. These are the people who prays everyday.
By: Mond Ortiz
While we most of the time see flight attendants doing safety demos, guiding you to your seats, and serving passengers, these are simply not a even a fourth of what their primary duty is. Their role on board is actually too crucial that the aircraft cannot leave if the roster is incomplete. The primary role of flight attendants revolve around dealing with passenger lives and their safety, hence, their responsibility is really huge.
Written by Mond Ortiz
Yesterday, a cabin crew was going about her normal flight duties during boarding. She was stationed at the door of the aircraft, welcoming passengers and checking the boarding pass which is a mandatory procedure of the airline. She would greet passengers enthusiastically with a "Good morning, welcome aboard! May I check your boarding pass please?" when suddenly, the a passenger shoved the boarding pass right into her face.
Written by Mond Ortiz
Some people may say to you, "aren't flight attendants merely flying servants?" I understand that these people may have two intentions. First is to insult you or look down on what you are doing. Second, they are simply not really clear about what flight attendants do (the fact they used the term 'merely'). Well, don't feel insulted, instead, be happy because you are a servant, you serve others, and that alone is a great honor.
Vlogging has been recently becoming a trend among flight attendants brought by their travelling lifestyle everyday. With the help of smartphones and video editing apps, many cabin crew members have decided to jump into the vlogging bandwagon as their way of featuring their lives as flight attendants, showing new places, and even giving tips on how to be a cabin crew.
Words by Recto L. Mercene. Photos from Gary Sato and Flyhigh Manila
"Marry me? Fly with me" is the hoary joke among those who wanted to be a flight attendant the easy way, getting hitched with a pilot. That is because a member of an airline cabin crew is seen as glamorous like a Miss Universe or a movie star. Not anymore - PAL attendants are highly trained professionals and highly respected.
Becoming a cabin crew and donning a uniform entails a huge primary responsibility of ensuring the safety and comfort of passengers. In a recent interview with Philippine Airlines flight steward Amor Maximo, he gives us very important lessons and tips on what you have to develop and learn to become an effective cabin crew who would be able to deliver the job beyond expectations. Here they are:
It must have been a normal day for 22-year old Aeroflot flight steward Maxim Moiseyev last May 5 as he boarded his aircraft for flight SU1492 utilizing a Sukhoi Superjet 100. Little did he know that that day, he would be hailed a hero, posthumously! A few minutes after take-off, the Russian jet was struck by lightning which cost some problems. It had to return back to Sheremetyevo International Airport at the Russian Capital of Moscow.
At most times, many think of flight attendants as one who merely serve chicken or beef, with some even saying "oh, she's just a flight attendant". Needless to say, these people tend to overlook their capabilities, until a turn of event happens, an unfornate emergency situation where a hundred lives are placed at risk, and this is where a true essence of a flight attendant really shines.
We have been attending cabin crew training, enjoying conversations with numerous flight attendants, and talking to cabin crew trainers and airline management about the job of being a cabin crew. We don't just research on Google and come up with our own conclusions, we really go to the source in order to provide you the most accurate information as much as possible, especially when it comes to educating people about cabin crew members.
Written by Mond Ortiz
I have met and personally interacted with a lot of senior and junior cabin crew. I have hanged out with quite a number of them after work and all I can say is that they are all wonderful people. I get to share short conversations with them, a few bottles of our favorite beers, and a lot of laughter. Though more often I would hang with seniors, perhaps because my age is closer to theirs, I too had a lot of moments with junior cabin crew members.
Allow us to start with a quote by our very own Mond Ortiz:
"To be a flight attendant is not for the weak. It is for brave souls, the type who were designed to be heroes, the type who are ready to dedicate their lives for others."
Every April 9, the Philippines celebrates "Araw ng Kagitingan" or "Day of Valor". It is a day where we remember and commemorate the the heroism of the Filipino and American soldiers during the fall of Bataan to the Japanese during World War II. Despite their surrender, we celebrate the bravery and fearlessness of these soldiers in the face of defeat. It is a day where we celebrate gallantry and heroism.
Yesterday, an Ethiopian Airlines Boeing 737 Max 8 crashed near Addis Abba in Ethiopia, killing 149 passengers and 8 crew members. Ethiopian Airlines flight 302 crashed 6 minutes shortly after take-off, very similar to what happened to Lion Air 610, where all passengers and crew members lost their lives. No matter how safe they say it is, but being inside an airplane, a life support system flying at 40,000ft is still very risky and anything can happen.
After long flying hours of breathing dry air and working with hundreds of passengers per leg, a flight attendant's job is indeed a tiring one, especially if they might have encountered an uncommon situation on board. It would be nice for an airline office to always welcome back their cabin crew after their flights and perhaps, one way is to have a pet dog or cat ready to welcome and bid farewell to the flight attendants. We hope airlines may consider this.
During the past weeks and months, different flight attendants have been making the news for going the "extra mile" to serve and help the passengers. Just recently, a Philippine Airlines flight attendant named Gold Pareno became viral after she and another flight attendant named Danica Panganiban assisted a passenger give birth on board a flight from Dammam to Manila.
Let us start this article by stating Philippine Republic Act No. 9497, Chapter XI Sec. 81 clause 9 which says “Any person who, while on board an aircraft, interferes with a crewmember’s or flight attendant’s performance of their duties, assaults, intimidates, or threatens any crewmember or flight attendant, shall be subjected to imprisonment from one (1) year to three (3) years or a fine of not less than Fifty thousand pesos (Php50,000.00) but not exceeding Five hundred thousand pesos (Php500,000.00), or both, as determined by the court;”
Written by Mond Ortiz
An anonymous social media post recently sparked outrage among flight attendants which basically said that included in the plane fare is the flight attendant. To make it simple, it said that when someone buys a plane ticket, that person also bought the flight attendant, hence, the cabin crew has to do whatever the passenger wants. I too was personally angered by such an ignorant post, and I betcha the person who said this never became a cabin crew.
Written by Mond Ortiz
The picture above shows a Philippine Airlines flight attendant assisting a passenger in carrying her luggage unto the overhead compartment of an aircraft. When we say assisting, we mean both the passenger and the cabin crew lift the luggage, and is not left alone for one to do it. Flight attendants usually lend assistance to passengers who have any physical hindrance in lifting luggage by themselves, usually, PWDs, pregnant women, and elderlies. They are not obligated to solely lift luggage unto the OSBs and this is practiced by airlines all over the world!
You may not only need a flight attendant when you are inside an aircraft, but outside as well. Their unique lifestyle have brought about one of the most exposed people in the world, where travelling opened a wider spectrum about life and living. We now look at those moments or situations where a flight attendant would be of much help to you. We run down those times when you know you need a flight attendant.
Original author unknown; Photos from Gary Sato
I am unaware of the major changes happening around the world cause for me the only change that matters is the one happening in my airline .
I wake-up groom myself, get ready, get in my uniform and GET OUT of myself at the same time .
I make sure my footsteps dont bother my family who sleeps while i get ready to face the world .
The gentle kiss on the forehead of my sleeping child is all the love i get and need to go on . I know my child will wonder where did i disappear in the middle of the night .